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Shipping policy

Shipping Policy

Last updated: October 2025

This Shipping Policy applies to all purchases made on www.padelracket.com.au, operated by ASPAC Padel Group Pty Ltd (ABN 63 688 336 094), trading as Padel Racket Australia.

Our logistics partner Skutopia dispatches all orders from:
H1/46–62 Maddox Street, Alexandria NSW 2015

1. Shipping Coverage

We currently ship to all Australian states and territories.
International shipping is available for selected countries in the Asia-Pacific region — rates and transit times will be shown at checkout.

2. Shipping Options

  • Standard Delivery

    • Estimated 2–5 business days for metro areas.

    • Up to 7–10 business days for rural or remote areas.

  • Express Delivery

    • Estimated 1–3 business days for metro areas.

    • Regional delivery times vary by postcode.

  • Same-Day Delivery (Sydney Metro only)

    • Available for orders placed before 11:00 AM (AEST).

    • Orders placed after that will ship the next business day.

3. Order Processing

Orders are typically processed within 1 business day.
During peak periods (Black Friday, Christmas, major sales), dispatch may take up to 2–3 business days.

Once your order has been processed, you’ll receive a shipping confirmation email with tracking details.

4. Tracking and Delivery

  • All parcels are fully trackable.

  • Tracking information will be sent via email once your order leaves our Alexandria warehouse.

  • If your parcel hasn’t arrived within the estimated timeframe, contact info@padelracket.com.au with your order number so we can investigate.

5. Shipping Fees

Shipping costs are automatically calculated at checkout based on your address, weight, and selected delivery method.

Free shipping may apply for specific promotions or minimum spend thresholds displayed on our website.

6. Delivery Notes

  • Deliveries occur Monday–Friday (excluding public holidays).

  • We recommend using a business address or a location where someone can receive the parcel.

  • If no one is available, carriers may leave the parcel in a safe place or take it to the nearest collection point.

7. International Orders (if applicable)

Customers outside Australia are responsible for any import duties, customs fees, or taxes applied by their local authorities.
Transit times may vary depending on customs clearance in the destination country.

8. Damaged or Lost Parcels

If your parcel arrives damaged or goes missing, please contact info@padelracket.com.au within 7 days of delivery (or expected delivery date).
We’ll liaise with the carrier to resolve the issue as quickly as possible.

9. Contact Us

For any shipping or delivery enquiries, reach out to:
ASPAC Padel Group Pty Ltd
2 Rudder Court, Mermaid Waters QLD 4218
📧 info@padelracket.com.au